Refunds & Returns
RETURNS & CLAIMS
1. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
2 All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
5. www.fromeprintworks.co.uk requires any printing to be returned in full before agreeing to reprint. If www.fromeprintworks.co.uk deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
REFUNDS
1 We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
2 www.fromeprintworks.co.uk will credit your account if we deem a refund should be made
3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
6 Refunds will take 3 to 4 working days to complete once www.fromeprintworks.co.uk has agreed to refund. This cannot be completed any faster.